Welcome to Our FAQ Page!
Got questions about Enagic®, Kangen® Water, or our products?
We’re here to provide answers. Whether you’re exploring healthier hydration, eco-friendly living, or business opportunities, this guide covers everything you need to know.
About Enagic® and Our Mission
Enagic® specializes in water ionization technology that transforms tap water into Kangen® Water—healthier, hydrogen-rich, and tailored to meet your hydration and cleaning needs. Our mission is to improve lives with water that supports health and sustainability.
Founded in 1974 in Japan, Enagic® has been a leader in the global water ionizer market for over 50 years. With operations in over 40 countries, we’ve transformed how people think about hydration and wellness.
We believe in reducing plastic waste, conserving resources, and helping people replace disposable water bottles with our long-lasting, eco-friendly machines. With Enagic®, sustainable living becomes second nature.
We believe in reducing plastic waste, conserving resources, and helping people replace disposable water bottles with our long-lasting, eco-friendly machines. With Enagic®, sustainable living becomes second nature.
Using Kangen® Water Machines
No. Enagic® machines are simple to install and designed for easy connection to most standard kitchen faucets. We also offer user guides and videos to assist with setup.
Regular cleaning is essential for maintaining optimal performance. We recommend:
- Daily Cleaning: Run the Beauty Water cycle each day, first thing in the morning.
- Monthly Cleaning: Perform the e-cleaning process with our citric acid cleaning kit at least once a month.
- Deep Cleaning: Perform a full deep cleaning at least once a year.
Yes! Compact models like the JRIV or K8 are travel-friendly. Just ensure the destination has compatible water sources and electricity voltage for use.
Choosing the Right Kangen® Water System
For a family of four, we recommend the K8 (Kangen® 8), our most advanced model with powerful filtration and high-performance electrolysis.
The JRIV is a cost-effective model that still delivers the benefits of Kangen® Water. It’s perfect for smaller households or individuals on a budget.
Yes! The Super501 and Leveluk SD501U models are ideal for high-volume use in restaurants, salons, and clinics.
About Kangen® Water Technology
Kangen® Water is produced by our ionization machines, which create hydrogen-rich, antioxidant-filled water with adjustable pH levels. It supports optimal hydration, health, and versatility in daily life, from drinking to cleaning.
Our machines use a process called electrolysis, where tap water is filtered and then passed through platinum-coated titanium plates, separating the water into acidic and alkaline streams. This process increases pH levels, infuses antioxidants, and enhances the water with hydrogen.
Kangen® Water is designed to:
- Improve hydration by offering water that’s more readily absorbed by your body.
- Provide antioxidants that combat oxidative stress.
- Help maintain a balanced pH, supporting overall health and wellness.
Water Quality and Features
Absolutely. Kangen® Water is perfect for daily hydration, cooking, and beverages. However, specific pH levels (e.g., acidic water) are recommended for external use only.
Our machines produce water in a range of pH levels:
- Kangen Water (Alkaline pH 8.5 – 9.5):
This type of water is perfect for drinking and healthy cooking. This electrolytically-reduced, hydrogen-rich water works to restore your body to a more alkaline state, which is optimal for good health. Usage: drinking, food preparation, coffee and tea, soups and stews, and watering plants.
Kangen Water is also friendly to your budget and to the Environment. Forget about buying and storing all those expensive plastic water bottles!
- Clean Water (Neutral pH 7): Free of chlorine, rust and cloudiness. Neutral water is delicious drinking water. Usage: preparing baby food, taking medication.
- Acidic Water (pH 2.5 – 2.7): Not for drinking. This water has cleansing properties. Use Strong Acidic Water to clean kitchen utensils, countertops, and more to prevent cross-contamination. Usages: cleaning and reducing germs, hygiene, and commercial operation.
- Strong Kangen Water (pH 11): Not for drinking. Strong Kangen Water preserves hygiene in your daily life due to its strong cleaning effect. It has dissolving and heat conducting benefits. Usage: food preparation and cleaning.
Yes! Switching to Kangen® Water helps reduce the need for single-use plastic bottles, saving money and protecting the planet.
Maintenance, Durability, and Warranty
Our machines are designed for long-term durability. With proper maintenance, many units remain in excellent working condition for over 25 years.
Yes, we offer warranties ranging from 3 to 5 years, depending on the model. Extended service plans are also available for added peace of mind.
Replacement filters, cleaning kits, and accessories are available directly through our website or through authorized Enagic® distributors.
General Questions and Contact Information
Our global headquarters are based in Okinawa, Japan, but we have offices worldwide to serve customers globally.
Enagic continues to grow and expand its operations. Just in the past three years there have been new offices established in India, Russia and Brazil. Plans are underway to develop new Enagic® centers in about 20 other countries in the next few years. With presence in 40 locations around 26 countries and growing, you can be sure to get all the support you need from this global, well established company.
You can contact your local Enagic® office or distributor for assistance. Alternatively, visit our Contact Page to reach our customer care team.
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Enagic® Business Opportunities
Yes! Enagic® offers an exceptional direct sales opportunity for anyone passionate about wellness and sustainability. Distributors earn commissions by sharing our innovative machines with others.
Enagic continues to grow and expand its operations. Just in the past three years there have been new offices established in India, Russia and Brazil. Plans are underway to develop new Enagic® centers in about 20 other countries in the next few years. With presence in 44 locations around 29 countries and growing, you can be sure to get all the support you need from this global, well established company.
Getting started is easy:
Attend training sessions to learn more about the machines.
Share the benefits of Kangen® Water with your network and community.
No! Your earning potential is unlimited, and with our generous 8-point compensation plan, you can scale your business according to your efforts.
